Terms and Conditions [DOP Testing and Service]
1. Bookings - Auckland standard lead time applies. Regions of North Island and South Island by Appointment requiring minimum 14 days lead time.
2. Conditions of Reception - All items to be serviced must be in safe to access condition. ACM/ACD must be removed and cleaned. Equipment is to be sealed.
3. Dirty Equipment - If cleaning is required to safely conduct routine servicing, an additional charge may apply.
4. Maintenance Servicing - Please advise in advance (where possible) if there are any issues for each device, this helps expedite spares and repairs.
5. PAT Testing - PAT testing of equipment requires access to a mains grounded power socket at your worksite. Please ensure their is adequate area to conduct these tests.
6. Parking Space - We require sufficient space on the lot to locate our mobile laboratory. This needs to be safe to access and transport equipment in/out.
7. Electrician Required Servicing - Smooth Flow do not currently offer registered electricians (when needed) for electrical repairs. We outsource to either our or your choice. Equipment will be made in safe condition for servicing.
8. Prices Subject to Change - Prices of servicing, parts, transit and supplies are subject to change with fair notice.
9. All Prices Exclude GST.
10. Invoice Payments - Standard invoicing of 7 Days from service completion applies unless stated otherwise.
Terms and Conditions [Website]
1. Introduction Welcome to Smooth Flow (“we,” “our,” or “us”). By accessing or using our website www.smoothflow.co.nz, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our website.
2. Use of the Website You agree to use our website for lawful purposes only and in a way that does not infringe on the rights of others. Unauthorized use, including hacking, data scraping, or any activity that disrupts the functionality of the website, is strictly prohibited.
3. Intellectual Property All content on this website, including text, images, graphics, logos, and software, is the property of Smooth Flow or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.
4. User Accounts If you create an account, you are responsible for maintaining its security and confidentiality. You must notify us immediately if you suspect unauthorized use of your account.
5. Limitation of Liability We provide our website on an "as-is" basis and do not guarantee its accuracy, reliability, or availability. We are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of the website.
6. Third-Party Links Our website may contain links to third-party websites. We do not control or endorse the content on these sites and are not responsible for any damages resulting from their use.
7. Privacy Policy Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
8. Termination We reserve the right to suspend or terminate your access to our website at any time for any reason, including a violation of these terms.
9. Changes to Terms We may update these Terms and Conditions at any time. Your continued use of the website constitutes acceptance of any changes.
10. Governing Law These Terms and Conditions are governed by the laws of New Zealand. Any disputes shall be resolved in the courts of Aotearoa.
11. Contact Information If you have any questions about these Terms and Conditions, please contact us at enquiries@smoothflow.co.nz.