Terms and Conditions [DOP Testing and Service]
1. Bookings - Auckland standard lead time applies. Regions of North Island and South Island by Appointment requiring minimum 14 days lead time.
2. Conditions of Reception - All items to be serviced must be in safe to access condition. ACM/ACD must be removed and cleaned. Equipment is to be sealed.
3. Dirty Equipment - If cleaning is required to safely conduct routine servicing, an additional charge may apply.
4. Maintenance Servicing - Please advise in advance (where possible) if there are any issues for each device, this helps expedite spares and repairs.
5. PAT Testing - PAT testing of equipment requires access to a mains grounded power socket at your worksite. Please ensure their is adequate area to conduct these tests.
6. Parking Space - We require sufficient space on the lot to locate our mobile laboratory. This needs to be safe to access and transport equipment in/out.
7. Electrician Required Servicing - Smooth Flow do not currently offer registered electricians (when needed) for electrical repairs. We outsource to either our or your choice. Equipment will be made in safe condition for servicing.
8. Prices Subject to Change - Prices of servicing, parts, transit and supplies are subject to change with fair notice.
9. All Prices Exclude GST.
10. Invoice Payments - Standard invoicing 20th of following month from service completion applies unless stated otherwise.
Please specify if you require a Purchase Order Number, Invoice Accounts Emailing etc.
11. Liability of Service - Smooth Flow accept no liability for claims of damage caused as a result of testing. All tests and maintenance are in accordance with relevant guidelines, servicing protocols and operational procedures. Testing represents the time of test and liability beyond testing is not carried by Smooth Flow.
Service Summary:
DOP Testing of NPU’s and Vacuums:
A basic DOP test on a (prepped and cleaned) model comes with the following:
· DOP Test.
· PAT Test.
We will drive to your locations within of Auckland for scheduled services on an ongoing basis throughout the year.
Outside of Auckland, based on scheduled attendances 4-6 times a year.
Additional costs apply for Decontamination (when required) and are charged at $300/hr. Actual time logged and billed. We will only charge for decontamination if consumables are required or >5minute time. i.e. if we find a dirty bag or pre-filter or have to conduct inspections for servicing.
Urgent callouts (after hours):
· Driving $150/hr + mileage at $1.50/km.
· Urgent Service Fee $300/hr. Not pricing per unit.
Specific Terms of Service Specific Terms:
· For Auckland bookings of less than 3 units, price on application (less than $400)
· For Outside Auckland bookings of less than 7 units, price on application (less than $1000)
· This service offering is intended to pre-empt DOP testing by up to a month to minimise downtime. Prices may be discounted proportionately to reflect “wasted” prior test credit.
· Prices are subject to change with a minimum of 2 months notice.
· Invoice Payment due by 20th of month following service attendance.
· Unpaid invoices can accrue interest on money owed using the suppliers bank’s overdraft interest rate.
Smooth flow offer servicing of your full range, including but not limited to:
· Vacuums
· NPU’s
· Decontamination Units
· Water Management Systems
Servicing Fees charged at $300/hr.
Servicing fees apply to large service items (such as replacing complex parts, HEPA replacement or repairing broken components). We will not charge service fees for small repairs such as handles, fixings etc.
Electrical works may require a certified Appliance electrician or General Electrician. Smooth Flow can arrange these services (on charged costs) or your electrician can conduct works. All equipment to be electrically worked on will be left decontaminated and safe.
Face-Fit Testing and Misc:
We also additional services as follows:
· Face-Fit test $55.
· Heights Equipment Testing $35/piece.
· PAT Testing $25/piece (equipment). $10/piece lead.
These services are intended to be conducted alongside DOP Testing. Individual stand-alone tests can be arranged, POA.
The contents of these terms are subject to change. Updates to services and conditions may change without notice. Fair use applies.
Terms and Conditions [Equipment Hire]
1. Hirage Delivery / Pickup - Bulk Stock currently held in Auckland. Delivery for long-term rentals within Auckland free. For deliveries outside of Auckland, by arrangement, costs may apply. Pickup and Dropoff in Albany.
2. Warranty Cover - Smooth Flow will provide replacements for any faulty rental units. Smooth Flow reserves the right to inspect malfunctioned items prior to agreeing cause of failure.
3. Damage Cover - The equipment hirer will be solely responsible for the condition of equipment on return. Any damage which reduces function will be repaired under the expense of the hirer. Fair use applies to wear and tear where appropriate. The hirer is liable to pay damage repairs, or in a loss event, complete replacement with new equivelant.
4. Hirage requirements by Law - All ACM removal equipment can only be hired to Licenced Asbestos Removal Contractors by law.
5. Invoice Payments - Standard invoicing 20th of following month from service completion applies unless stated otherwise.
Please specify if you require a Purchase Order Number, Invoice Accounts Emailing etc.
Full Terms and Conditions Coming Soon
All hirage will be under our Hire Policy, by agreement of the Hirer.
Terms and Conditions [Equipment Sales]
1. Inquiries - Bulk Stock currently held in Auckland. Delivery within Auckland free. For deliveries outside of Auckland, by arrangement, costs may apply. Stock held in Palmerston North for Nationwide Shipping.
2. Conditions of Delivery - All New and A Grade refurbished items are transported free of asbestos. B Grade refurbished items may have used HEPA filters, appropriate transport arrangements will be made.
3. Equipment Characteristics - All A Grade refurbished units will come with functionality to within required Standards. Visual defects, surface condition tarnishing, plastic wearing and metal scratches are a part of demolition equipment from the industry.
4. Promotional Maintenance Free Servicing - Smooth Flow currently offer Free 1 year servicing on their New and A Grade refurbished units sold. This promotion only applies to customers in the Upper North Island, but will apply retroacticely accross NZ as Smooth Flow expands.
5. Warranty Cover - Smooth Flow offer 1 year return to base warranty for all New and A Grade refurbised stock (fair use applies). Due to the nature of asbestos demolition, Smooth Flow reserves the right to inspect malfunctioned items prior to agreeing cause of failure.
6. Spare Parts, Rating Variations, Testing Procedures - Smooth Flow recognises variations in readings between testing agents for equipment in NZ. Smooth Flow are not liable for differences in materials used, spare parts / OEM, rating differences. A Grade refurbished equipment will match as close to original as possible. B Grade refurbished may vary from original.
7. Prices Subject to Change - Prices of equipment, parts, transit and supplies are subject to change without notice.
8. All Prices Exclude GST.
9. Invoice Payments - Standard invoicing of 1 Day from Sale completion applies unless stated otherwise.
Terms and Conditions [Website]
1. Introduction Welcome to Smooth Flow (“we,” “our,” or “us”). By accessing or using our website www.smoothflow.co.nz, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our website.
2. Use of the Website You agree to use our website for lawful purposes only and in a way that does not infringe on the rights of others. Unauthorized use, including hacking, data scraping, or any activity that disrupts the functionality of the website, is strictly prohibited.
3. Intellectual Property All content on this website, including text, images, graphics, logos, and software, is the property of Smooth Flow or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.
4. User Accounts If you create an account, you are responsible for maintaining its security and confidentiality. You must notify us immediately if you suspect unauthorized use of your account.
5. Limitation of Liability We provide our website on an "as-is" basis and do not guarantee its accuracy, reliability, or availability. We are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of the website.
6. Third-Party Links Our website may contain links to third-party websites. We do not control or endorse the content on these sites and are not responsible for any damages resulting from their use.
7. Privacy Policy Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
8. Termination We reserve the right to suspend or terminate your access to our website at any time for any reason, including a violation of these terms.
9. Changes to Terms We may update these Terms and Conditions at any time. Your continued use of the website constitutes acceptance of any changes.
10. Governing Law These Terms and Conditions are governed by the laws of New Zealand. Any disputes shall be resolved in the courts of Aotearoa.
11. Contact Information If you have any questions about these Terms and Conditions, please contact us at enquiries@smoothflow.co.nz.